General Support and Troubleshooting

Please reach out to us for Support using one of the following methods:

1. Click on the ? Help button at bottom right to search our Knowledge Base or create a Help Ticket
2. Email: techsupport@waypointtech.com
3. Phone: (518) 438-6293 option 2 (if no answer, please leave VM)

Enhanced Technical Support Plans

For customers who are looking to get the most out of their Trimble systems and who want to keep their hardware and software well-maintained and up to date for optimal performance and efficiency, Waypoint offers Enhanced Technical support Plans designed to meet your specific needs. These plans can be readily customized but typically include the features and benefits below. To sign up, please email techsupport@waypointtech.com

• General technical support as-requested for all Trimble Survey Products listed above via phone, e-mail, or help portal, Monday thru Friday 8am-5pm Eastern Standard Time ‎(UTC-5)
• Notifications of new releases of field/office software & GPS firmware via a Bi-Annual Newsletter and assistance with the installation of these new releases
• 24/7 Access to Waypoint’s complete Knowledge Base of support documents/articles/videos on our Help Portal
• An allotment of FLEX-time hours to be used for training, project consulting services, technician time, creation of custom video tutorials, etc.
• Annual system inspection for hardware items
• No-cost loaner device provided when your Trimble equipment is in for a Warranty related repair through WTG (when available), 50% discount on rentals while equipment is in for a non-Warranty related repair
• One (1) server move a year included for network licenses of office software
• 15% Discount on Trimble Protection Plans (TPP’s)